Demo Admin

Clarification on Tier Benefits I just moved up to Gold status and want to understand what extra perks I get. The app lists benefits, but it’s not clear which ones I’ve already activated. Need Help?...

Points Disappeared from Rewards Account I had over 2,000 reward points last week, but my balance now shows 0. I didn’t redeem anything—can you explain what happened? Need Help? Our support team is ...

Promo Code Not Applied During Sign-Up I entered the promo code ‘WELCOME25’ while creating my account, but the bonus hasn’t shown up. Was there a step I missed? Need Help? Our support team is availa...

Cashback Missing from Statement I made several purchases from your partner merchants, but I don’t see any cashback rewards credited to my account. Can you check if they were properly tracked? Need ...

Referral Bonus Not Received I referred a friend last month, and they opened an account using my link. They've also made a qualifying deposit, but I haven't received the $50 bonus. Please advise. Ne...

Physical Card Never Arrived I ordered a physical debit card two weeks ago and the app says it was shipped, but I haven’t received anything in the mail. Can you reissue it or provide tracking? Need ...

Dispute Transaction – Unauthorized Hotel Charge I noticed a $450 charge from a hotel I’ve never stayed at. I suspect this is fraud. Can you please investigate and start a chargeback? Need Help? Our...

Card Declined During Emergency My card was declined at the pharmacy even though I have enough funds. I really needed to make this purchase. Can someone explain why this happened? Need Help? Our sup...

Report Lost Debit Card I lost my physical debit card yesterday. I’ve frozen it from the app but want to report it officially and get a replacement sent as soon as possible. Need Help? Our support t...

Virtual Card Not Accepted by Merchant I tried using my virtual card at an online retailer but the transaction was declined. I had sufficient balance and used the same card before. Is there a compat...