Demo Admin

Physical Card Never Arrived I ordered a physical debit card two weeks ago and the app says it was shipped, but I haven’t received anything in the mail. Can you reissue it or provide tracking? Need ...

Dispute Transaction – Unauthorized Hotel Charge I noticed a $450 charge from a hotel I’ve never stayed at. I suspect this is fraud. Can you please investigate and start a chargeback? Need Help? Our...

Card Declined During Emergency My card was declined at the pharmacy even though I have enough funds. I really needed to make this purchase. Can someone explain why this happened? Need Help? Our sup...

Report Lost Debit Card I lost my physical debit card yesterday. I’ve frozen it from the app but want to report it officially and get a replacement sent as soon as possible. Need Help? Our support t...

Virtual Card Not Accepted by Merchant I tried using my virtual card at an online retailer but the transaction was declined. I had sufficient balance and used the same card before. Is there a compat...

Unable to Send Money—'Recipient Not Found' Error When I try to send money to my friend, it says 'Recipient Not Found,' even though their phone number is saved correctly. We've done this before with...

Double Charged for Single Transaction I made a purchase on an e-commerce site, but my fintech app shows two separate charges for the same transaction. Can you confirm if this is a system glitch? Ne...

Issue with Scheduled Bill Payment I set up a recurring payment for my rent, but this month it didn’t go through. I got a late fee because of this and need help figuring out what went wrong. Need He...

Incorrect Amount Sent via P2P Transfer I accidentally sent $1,000 instead of $100 to a friend through peer-to-peer transfer. Is there any way to reverse or recall the payment? Need Help? Our suppor...

Transfer to External Bank Still Pending I initiated a transfer to my Chase bank account on Monday and it's now Thursday—still showing as pending. The funds have been deducted from my fintech accoun...