General

Technical Issues

• Delayed Transaction Updates in App
• Notification Settings Not Saving
• Error Message When Viewing Statements
• Biometric Login Not Working on iPhone
• App Crashes on Login Screen

Rewards & Promotions

• Clarification on Tier Benefits
• Points Disappeared from Rewards Account
• Promo Code Not Applied During Sign-Up
• Cashback Missing from Statement
• Referral Bonus Not Received

Card Issues

• Physical Card Never Arrived
• Dispute Transaction – Unauthorized Hotel Charge
• Card Declined During Emergency
• Report Lost Debit Card
• Virtual Card Not Accepted by Merchant

Payments & Transfers

• Unable to Send Money—'Recipient Not Found' Error
• Double Charged for Single Transaction
• Issue with Scheduled Bill Payment
• Incorrect Amount Sent via P2P Transfer
• Transfer to External Bank Still Pending

Account & Identity Issues

• Suspicious Login Alert Received
• Change Email Address for Login
• Two-Factor Authentication Not Working Abroad
• Account Locked After Multiple Login Attempts
• Unable to Verify Identity After Document Upload